Returns & Exchanges

At Xdsbikeco, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear in original condition. If your equipment doesn't meet your performance standards, we are here to help you find the perfect replacement.

1

Initiate Your Request

Log into your account or use our guest portal to submit a return request with your order number and email address.

2

Prepare the Package

Carefully disassemble your bike if necessary and place all items back in their original packaging, ensuring all tools and manuals are included.

3

Ship It Back

Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

4

Quality Inspection & Refund

Once our technicians verify the condition of the returned gear, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing